Questions, answered plainly

Add a document or service to your cart, enter your details and pay online. You get an order reference. Then email us your files with that reference.

No. You order with your name, email and a phone number if you want one.

For documents, clear scans or photos of every page, both sides, as PDF, JPG or PNG. For other work, Word, Excel or PDF. Another format? Ask us.

Yes. Give us the names spelled exactly as they appear on that person's documents.

A page is 250 words, not a sheet of paper. It is how we count "Other official document" and how we explain per-word rates.

The price you see includes 20% VAT. On per-word work we price your declared word count; if the real count differs by more than 10%, we confirm the new price before we start. Nothing else is added except options you choose.

Legal, medical and technical translation: €60. Business & financial: €50. Proofreading: €40. Other official document: €35. Interpreting: one hour.

Express multiplies the price by 1.5 and delivers in 24 hours, for documents and texts up to 1,500 words. It is not offered on interpreting.

The receiving body decides. We certify our translations as complete and faithful, and many universities, employers and foreign authorities accept them. Some French bodies require a sworn translation. Our 4-question check tells you which applies.

A certified translation carries our signed statement that it is complete and faithful. A sworn translation is signed by a translator registered as an expert with a French court of appeal. We sell the first. We do not sell the second online.

No. An apostille comes from the authority of the country that issued your document. We can translate the document and its apostille, and tell you where to get one.

If it is rejected because of our error, we correct it for free or refund that item. If it is rejected because the body requires a sworn translation, that is outside our control, which is why we ask you to check first.

Only the people working on your order. We do not sell or share them. See the privacy policy.

Yes. Write to support@theurbantranslators.com. Unless you ask sooner, we delete working files 90 days after delivery.

Email them to support@theurbantranslators.com. For sensitive files, protect them with a password and tell us the password by phone.

Documents take 2 working days from the moment we have all your pages. Text takes about 2,000 words per working day after we confirm the count. Express takes 24 hours.

As a signed PDF by email, free. You can add tracked post: €9 in France, €18 abroad.

Yes. Extra certified paper copies are €8 per document, posted with tracking.

Before work starts, you get a full refund. Once work has started, you are refunded minus the part already done. After delivery there is no refund, but corrections are free for 30 days. Read the full policy.

If you are a consumer, you have 14 days to withdraw from an online order. If you ask us to start at once and we deliver in full within that period, you lose the right to withdraw. We ask you to confirm this at checkout.

Free up to 72 hours before. 50% charged between 72 and 24 hours. 100% charged within 24 hours. You can reschedule once for free up to 48 hours before.